The Project Manager will be responsible for managing Customers and Projects within the Customer Services Department. Responsibilities include all milestone scheduling, execution and achievement related to design, engineering, feasibility, estimating, sampling, production, dispatch, and all other related activities. All new projects and project milestones must be achieved on time in line with the relevant customer-specific requirements
KPA's
Effective PROJECT MANAGEMENT of the following areas:
- Customer Specific Requirements
- Design & Engineering
- Team Feasibilities
- Estimating
- Sampling
- Customer Approvals
- Lab Testing
- Raw Material & Part Forecasts
- Production
- Dispatch/Freight
- Stock Levels
- Obsolescence
- Engineering Changes
- Quality Assurance
- Shuttleworth Processes
A. Key Performance Indicators: PROJECT MANAGEMENT
- All milestones achieved on time.
- Project Information must be “live” and updated daily.
- Bi-weekly project reviews with Management
- Facilitate feasibilities. Document outcomes and file accordingly.
- Initiate ECR when required.
- Facilitate team meetings, as required, to ensure sound communication with all parties involved.
- Schedule regular conference calls with Account Manager to discuss open projects.
- Raise awareness immediately with Management if concerns arise which could jeopardize the success of a project.
- Attend production meetings.
B. CUSTOMER-SPECIFIC REQUIREMENTS:
- Manage Annual Price Review submissions (APR’s) annually and/or quarterly)
- Manage the RFQ submission process.
- Employ APQP principles across the board.
- Customer Metrics: understand portal requirements, and achieve rating objectives
C. EXCELLENT CUSTOMER SERVICE
Key Performance Indicators: CUSTOMER SERVICE
- Email: acknowledge receipt within 3 hours and respond to query within 24 hours
- Manage customer expectations. Be the Communication Champion.
- Build good relationships with internal & external customers – develop high levels of rapport. Exercise respect, courtesy, friendliness, self-control, understanding as a bare minimum with all customers and colleagues
D. SHUTTLEWORTH PROGRAM
Key Performance Indicators: Shuttleworth
- The Project Manager must be proficient in all Shuttleworth processes: Estimating, Stock Items, Kits, Master Materials, Stock levels, Forecasts, Tracking Tickets, Sampling, Order Processing etc.
- Accuracy and attention-to-detail is not negotiable.
E. CONTINUOUS IMPROVEMENT
Key Performance Indicators: Continuous Improvement
- Identify ways to work smarter, not harder.
- Share Knowledge
Core Competencies
- Excellent Project Management Skills
- Customer Service Champion
- Excellent Communicator, both written and verbal
- Excellent Administration skills
- Excellent attention to detail
- Excellent troubleshooting and problem-solving skills
- Must be a proven Leader
- Very Good Computer Literacy
- Logical in approach with high regard for common sense
- Ability to see the bigger picture
- Maturity to self-manage to excellence in a challenging environment
Education and Experience
- Matric
- BCom degree or equivalent
- Proven Project Management experience
- Shuttleworth Experience (advantageous)
Personal Characteristics
- Organized and methodical
- Ability to multitask
- Problem Solver
- Dedicated and self-motivated
- Strategically Orientated
- Team Orientated
- Initiative
- Professional
Special Requirements
- The individual we seek must have high levels of energy, be capable of actioning high-level directions and be very strong at converting strategy into appropriate action.
- Regular and on time attendance
- After hours availability if required
Job Type: Full-time
Experience:
- Project management: 1 year (Preferred)
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